Privacy policy
Last updated: 8 November 2026
Tsorlor (“we”, “us”) provides a service that helps schools and other organisations collect, review and return documents through WhatsApp and a web dashboard. This policy explains what personal data we handle, why, and the choices you have.
Who is responsible for your data
When a school or organisation uses Tsorlor, that organisation decides what documents are collected and why. It is the data controller, and we process the data on its behalf and on its instructions. For data about our own website visitors and contacts, we are the controller.
Contact: hello@tsolor.com · Tsorlor, Accra, Ghana · Accra, Ghana
What we collect
- Staff details provided by the organisation: name, WhatsApp phone number, role, class or team, and email address for dashboard access.
- Messages staff send to the Tsorlor WhatsApp number, and delivery information (sent, delivered, read).
- Documents staff submit, such as report templates that may contain pupils’ names, scores and teachers’ remarks.
- Review activity: suggested changes, reviewers’ decisions, comments, and a log of who viewed, approved or exported what.
- Website: basic technical logs kept by our hosting provider. We do not use advertising or tracking cookies.
Data about children
School documents can contain information about pupils. We treat it as sensitive:
- Reviewers only see the parts of a document they need. By default, scores are removed before review.
- When we use AI to suggest spelling and grammar fixes, we send only the remark text, with pupils’ names replaced by placeholders. Names and scores are not sent.
- We do not use pupil data for any purpose other than providing the service to the school, and we never sell it.
Why we use the data
- To send requests and reminders, receive submissions, and return reviewed documents.
- To show reviewers and administrators the status of each request.
- To suggest corrections for a person to accept or reject.
- To keep the service secure and fix problems.
We message staff on WhatsApp only after their organisation confirms they have agreed to receive messages from Tsorlor.
Service providers
We use these providers to run Tsorlor. They process data only to provide their service to us.
| Provider | Purpose |
|---|---|
| Meta (WhatsApp Business Platform) | Sending and receiving WhatsApp messages and files |
| Supabase | Database and file storage |
| Vercel | Website and application hosting |
| Anthropic | AI suggestions for remark text (names removed). Not used to train AI models. |
| Inngest | Running background tasks such as reminders |
Some providers store data outside Ghana. We choose providers with strong security practices and limit what each one receives.
How long we keep data
Submitted documents and review files are deleted 60 days after a request is completed, unless the organisation chooses a different period. Staff details are kept while the organisation uses Tsorlor. Activity logs are kept for up to 12 months for security and accountability.
Security
Files are stored privately and shared only through short-lived links. Access to the dashboard is limited to staff the organisation authorises, and each organisation can see only its own data.
Your rights
Under Ghana’s Data Protection Act, 2012 (Act 843), you can ask to see the personal data held about you, ask for it to be corrected or deleted, and object to its use. If your data came from your school or organisation, we may pass your request to them. You can also complain to the Data Protection Commission of Ghana.
Deleting your data
To have your data deleted, email hello@tsolor.com from your registered email address, or send “delete my data” to the Tsorlor WhatsApp number. We will confirm within 30 days. To stop WhatsApp messages at any time, reply “stop”.
Changes
We will update this page if our practices change and show the new date at the top.